Refund policy

Return & Refund Policy

Your satisfaction is paramount at www.Nixilabs.shop. We maintain an open, completely transparent, and legally binding Return and Refund Policy engineered to comply with United States consumer protection laws and modern digital commerce benchmarks. We offer a true risk-free purchasing environment with zero hidden penalties.

1. 30-Day Return Window

You have a formal window of 30 calendar days from the exact, carrier-verified date of delivery to initiate a return request for a full refund. Requests received after this 30-day window has closed cannot be authorized for returns, credits, or exchanges.

2. Absolute Return Eligibility Criteria

To secure an approved return and full financial restitution, the returned merchandise must strictly meet the following benchmarks:

  • The item must be completely unused, unworn, unwashed, and free of any signs of alterations or physical wear.
  • The item must remain in its original factory packaging, complete with all original tags, protective shields, instruction booklets, and accessories included by the manufacturer.
  • A valid proof of purchase (such as your original Shopify order confirmation email or digital receipt) must accompany the return request.

3.  Free Returns (Zero Financial Risk)

To alleviate consumer friction, we protect our US customer base from predatory return clauses:

  • Return Shipping Costs: $0.00 ( Free Shipping). We generate and provide you with a pre-paid shipping label. No postage costs will be deducted from your final refund amount.
  • Restocking and Handling Fees: $0.00 (No Restocking Fees). We do not assess administrative, stocking, or box-reopening charges on eligible returns.

4. Formal Return Procedure

To guarantee a smooth audit and tracking history, returns must follow these steps:

  1. Initiation: Transmit an explicit return request to our customer support desk via info@nixilabs.shop. Detail your order number, specific product names, and your reason for return.
  2. Label Issuance: Upon verifying order details, our team will issue a downloadable, Pre-paid Return Shipping Label and specific dropping instructions.
  3. Handover: Securely package the item, affix the printed pre-paid label to the exterior of the container, and drop the package off at the designated carrier hub within 7 days of label generation.

Notice: Items sent back unilaterally without prior formal approval or without using our issued pre-paid shipping label will be rejected and will not qualify for a refund.

5. Damaged, Defective, or Incorrect Goods

Please inspect your cargo immediately upon arrival. If an item arrives physically defective, broken, or if you received an incorrect product variant, notify us via info@nixilabs.shop within 48 hours of receipt. We will quickly issue a brand-new replacement item or initiate an immediate full refund at no charge to you.

6. Excluded Items (Non-Returnable Categories)

For health, hygiene, safety, and legal reasons, the following classifications of products are exempt from return privileges:

  • Perishable items (such as foods, plants, or organic materials).
  • Custom-made, bespoke, or heavily personalized goods.
  • Personal hygiene and cosmetic items (such as opened skincare products, intimates, or beauty supplies).
  • Hazardous materials, flammable liquids, or gases.

7. 10-Day Refund Issuance & Verification Protocol

  • Warehouse Inspection: Once your return parcel arrives back at our logistics evaluation centers, it undergoes physical inspection within 2-3 business days. We will immediately issue an automated email confirming whether your return has been formally approved or rejected based on item condition.
  • Financial Processing Time: If approved, your refund will be processed immediately. Our financial infrastructure guarantees the complete credit will post back to your account within a maximum of 10 Business Days.
  • Original Payment Method Restriction: All funds are returned strictly to the original payment method (e.g., the specific Credit Card, Debit Card, or PayPal account) used during the initial transaction. We cannot issue refunds to alternative financial instruments or third-party accounts to comply with anti-money laundering regulations.
  • Late or Delayed Refunds: If 10 business days have elapsed and the funds are not visible, please contact your credit card issuer or banking institution. Processing lags can occur before an official credit is visibly posted. If you have completed this check and still have not received your credit, reach out to us at info@nixilabs.shop.

8. Corporate Governance & Ownership Data

This return policy is governed by and executed under the corporate mandate of NOOL PTY LTD

  • Legal Company Name: NOOL PTY LTD
  • ACN: 698 139 838
  • Support Mailbox: info@nixilabs.shop
  • Support Contact Number: +61 485 887 983
  • Registered Headquarters: 81 COGHILLS CREEK RD, BLOWHARD, VIC 3352, Australia